Return Procedure
All returns must be packaged properly; we are not responsible for damaged returns resulting from improper packaging.
Freight Charge:
Return freight charges are not reimbursable unless the return is a direct result of our error.
Restocking Fee:
A 20% restocking fee is charged on all returns that are not the direct result of our error.
Return Policy
We will accept authorized returns within 30 calendar days of the purchase date.
Authorized returns must be in the complete and original packaging. If the item arrived at your location damaged, please include the original shipping container in your return.
All authorized returns must be in their original condition, include all components, and cannot be disassembled or damaged due to incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.
Parts Not Returnable: Service manuals, CD ROMs, Special-order Products, Custom-made Products, and Auto Body Parts cannot be returned for any reason. Electrical parts are not returnable if unsealed for any reason.
Please Note: Service manuals, CD ROMs, Special-order Products, and Auto Body Parts are not returnable for any reason. Electrical parts are not returnable if plugged in or unsealed for any reason.
Refunds
Refunds for returns or cores normally process and credit within 30 days from the date we receive your return at the warehouse. Once we receive the core or part, we forward it to the manufacturer for approval. The manufacturer will then approve the return. Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive a "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail our returns department at returns(at)automotiveparts(dot)org and we will respond to you immediately.
Risk of Loss:
All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport.
Our Terms and Conditions:
You may return products within 30 business days of shipment for a refund or replacement. All returns information is located above.
On orders shipped Overnight or 2Day, all shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and air-shipping charges will NOT be refunded for this reason. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We must be contacted immediately if any of the above occurs. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Cancellation Policy:
All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be canceled BEFORE you receive the Invoice - Payment accepted e-mail. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday after 5PM EST - Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment.
Terms & Conditions For Sales of Products and Parts
1. All prices are subjected to change without prior notice.
2. We reserve the right to correct typographical and printing errors.
3. We reserve the right to correct prices or calculation errors.
4. We reserve the right not to proceed with any order where we feel that it will put us, the recipient or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact e-mail address has been given. We may not be prepared to incur extra expense, other than to use e-mail to cancel such an order.
We trust that for the majority of orders it will not be necessary to even consider cancellation but this will be done should the need arise.
Under NO circumstances will our liability exceed the amount of the original sale.
Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.
The warranty does not cover airfreight charges, labor expenses, towing expenses, or rental car expenses resulting from installation errors. Return shipping is the responsibility of the buyer. We will not reimburse any return shipping charges incurred.
Our liability does not cover lost or stolen packages, mailed back by the customer, containing the parts being claimed under warranty. Because the customer is the shipper, he is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.